In our workday, no two days are alike. As an installer, you may work inside a customer’s home in the morning, climb into a confined space after lunch, and end your day miles from the nearest town while installing fiber. As an administrative staff member, you may find yourself working in the office or attending a community event. These environments introduce unique risks—and when an emergency happens, your response can be the difference between calm control and critical danger.
Modern workplaces—including offices, field environments, and customer premises—face increasing risks associated with violent incidents and active shooter events. This course is designed to provide practical knowledge and life-saving skills, enabling you to develop situational awareness, respond decisively, communicate effectively, and protect yourself and others.
In today’s society, stress, isolation, demanding workloads, and emotionally challenging customer interactions can deeply affect all of us. This course is designed to help you recognize warning signs, communicate effectively with someone in distress, and understand how to intervene safely and appropriately
Whether you work in the field, at customer premises, in central offices, or at home, ladders are tools you rely on every day, and they are also one of the most common sources of preventable injuries. This course will provide you with the knowledge and practical skills you need to select the right ladder, inspect it properly, set it up safely, and use it with confidence. You will learn how to avoid the most common hazards, recognize unsafe ladder conditions, and apply work-appropriate safety practices whether you’re on the job site or performing tasks at home.
Telecommunication professionals often enter private homes, observe environments, hear background interactions, and speak with customers during moments of distress. Because of this unique access, telecom workers may be the first non-family members to notice warning signs of trafficking, child abuse or neglect, elder abuse, domestic violence, drug activity, or unsafe living situations. This course teaches you how to recognize danger, report it correctly, and protect yourself and others using company policy, state hotlines, and resources such as Operation iF.A.S.T., a national initiative supporting frontline workers who encounter potential trafficking and exploitation.
Every day, workers rely on vehicles to reach customer homes, job sites, and remote installation locations. A vehicle that is unsafe, poorly inspected, or improperly handled during an emergency becomes a hazard—not just to the driver, but to passengers, coworkers, and the public. This course equips you with the knowledge and skills to identify risks early, conduct thorough inspections, and respond safely and confidently when something goes wrong on the road.
While telecom work may not seem to pose a risk of exposure, the risk of exposure to blood or bodily fluids is real—whether working in customers’ homes, responding to injuries, or encountering contaminated materials in vehicles, offices, or field locations. This course will help you recognize hazards, understand how bloodborne diseases spread, and apply safe practices that protect you, your coworkers, and your customers.
Confined spaces are among the most dangerous and deceptive work environments encountered by telecommunication installers. Beneath streets, inside vaults, crawl spaces, and pits, workers face invisible hazards such as toxic gases, oxygen deficiency, and engulfment risks. This course will discuss how to recognize, assess, and safely enter confined spaces. Stay compliant, stay alert, and make every confined space entry safe.
This course explores co-worker culpability, focusing on responsibilities, risks, and accountability. You’ll learn how employee actions—whether intentional, negligent, or unknowing—can impact customer trust, regulatory compliance, and company stability. By the end of this course, you’ll understand how to recognize risks, follow best practices, and protect both your career and the organization.
The Work Zone Safety training is designed to protect workers and the public by providing essential knowledge and procedures for setting up, operating in, and exiting work zones safely. The course focuses on hazard identification, traffic control, PPE requirements, and emergency response to reduce accidents, injuries, and fatalities in high-risk areas.
Welcome to the Minnesota Telecom Alliance Safety Programs course on Slips, Trips, and Falls Prevention. Slips, trips, and falls are among the most common and preventable workplace injuries. Whether you work behind a desk, at a customer’s home, or out in the field, awareness and proactive steps can protect you and your coworkers. The Slips, Trips, and Falls (STF) safety training is designed to raise awareness of one of the leading causes of workplace injuries. The training provides practical strategies to identify, prevent, and respond to STF hazards, ensuring compliance with OSHA standards and promoting a safer work environment for all employees.
The Ergonomics safety training is designed to help employees understand how to minimize physical strain and prevent musculoskeletal disorders (MSDs) by adapting tasks, tools, and workstations to fit the user. This training addresses both office and field ergonomics, promoting comfort, productivity, and long-term health.
The Asbestos Awareness training provides employees with essential knowledge about asbestos-containing materials (ACMs), the associated health risks, and safe work practices to avoid exposure. The training supports compliance with OSHA standards and is required for personnel who may work in buildings or areas where asbestos is present but who do not directly disturb it.
Welcome to the Minnesota Telecom Alliance Safety Programs course on Hearing Conservation. Did you know that noise-induced hearing loss is one of the most prevalent occupational health issues worldwide? According to the CDC, about 22 million U.S. workers are exposed to hazardous noise levels each year. The good news is that hearing loss is 100% preventable. This course will look at how to protect one of our most valuable senses: our hearing.
Welcome to the Minnesota Telecom Alliance Safety Programs course on Fire Safety: Prevention, Preparedness, and Response. Fires can strike anywhere—whether in the workplace, at home, or out in the community. The good news is that most fires can be prevented if we understand how they start and take the right precautions. In this course, you’ll learn about common fire hazards, how to prevent them, the different types of fires and extinguishers, and how to correctly use an extinguisher with the PASS technique. Most importantly, you’ll discover what actions to take during an emergency to keep yourself and others safe. The goal is simple: protect lives, reduce risks, and ensure safety for everyone.
This Minnesota Telecom Alliance Safety Programs course is on domestic Animal Bites. Every day, telecom workers enter homes, yards, and businesses where pets live. While most are friendly, some can bite unexpectedly. Awareness and prevention are your best defenses against these threats. In this course, we’ll explore the risks, prevention strategies, and response steps you need to stay safe.
The Minnesota Telecom Alliance Safety Programs course on Drug Awareness in the workplace is designed to help us recognize how substance use can impact safety, productivity, and culture, and to provide you with tools to identify warning signs, take appropriate action, and support a healthier workplace.
The Hazard Communication training is designed to educate employees on the safe handling, labeling, and storage of hazardous chemicals in the workplace. This training aligns with OSHA’s Hazard Communication Standard (29 CFR 1910.1200), also known as the “Right to Know” law, ensuring workers are informed about the chemical hazards they may be exposed to and how to protect themselves.
The Fiber Optic Safety training is designed to equip workers with the knowledge and skills necessary to safely install, maintain, and troubleshoot fiber optic systems. Given the high precision and potentially hazardous tools involved, this training emphasizes the importance of protecting personnel from physical, chemical, and optical hazards associated with fiber optic work.
The purpose of Harassment Awareness training is to ensure a respectful, inclusive, and legally compliant work environment by educating employees on how to recognize, prevent, and report harassment. This training fosters a culture of dignity and mutual respect while reducing the risk of legal liability and organizational disruption.
This training aims to reinforce the importance of focused, sober driving and educate Commercial Driver’s License (CDL) holders on the serious consequences of violating this rule. It highlights safe driving behaviors, legal responsibilities, and disqualifying offenses that could jeopardize a CDL holder’s career and public safety.
This training is on Customer Proprietary Network Information, or CPNI. Today, we will explore CPNI, why it matters, and how to ensure compliance with regulations.
Cybersecurity is not just an IT issue—it is everyone's responsibility. Staying vigilant against cyber threats is essential to protecting our organization and the customers and communities we serve. This course will discuss common cybersecurity threats, best practices to prevent breaches, and the importance of reporting.
