Telecommunication professionals often enter private homes, observe environments, hear background interactions, and speak with customers during moments of distress. Because of this unique access, telecom workers may be the first non-family members to notice warning signs of trafficking, child abuse or neglect, elder abuse, domestic violence, drug activity, or unsafe living situations. This course teaches you how to recognize danger, report it correctly, and protect yourself and others using company policy, state hotlines, and resources such as Operation iF.A.S.T., a national initiative supporting frontline workers who encounter potential trafficking and exploitation.
